The Phone Guys
Johnathan Caris dba The Phone Guys — Last Updated: July 2026
By accessing our website at https://feedback.phoneguyscal.com or submitting our contact form, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or submit a request through our contact form.
These Terms of Service apply to Johnathan Caris dba The Phone Guys ("Company," "we," "us," or "our").
Our services are intended for individuals who are 18 years of age or older. By using our website or submitting our contact form, you represent and warrant that you are at least 18 years old. If we discover that personal information has been collected from a minor, we will promptly delete that information.
Johnathan Caris dba The Phone Guys provides professional services to customers in Shasta County, Redding. The Phone Guys has served Shasta County and Redding since 2019, low-cost phone service options for eligible customers and device solutions at our permanent retail locations.
Specific terms, pricing, and scope of work are established at the time of service engagement. We reserve the right to decline service at our discretion. All pricing and service terms are communicated directly and confirmed before work begins.
By providing your phone number and selecting the applicable opt-in checkboxes on our contact form, you agree to receive SMS text messages from Johnathan Caris dba The Phone Guys. We offer two types of SMS communications:
By checking the informational SMS checkbox on our contact form, you agree to receive informational SMS text messages from Johnathan Caris dba The Phone Guys related to services you have requested, including appointment reminders, eligibility follow-ups, service updates, device availability, activation support, and customer support.
If you separately check the marketing SMS checkbox on our contact form, you agree to receive marketing and promotional SMS text messages from Johnathan Caris dba The Phone Guys, including special offers, phone upgrade promotions, eligible customer offers, device alerts, review requests, referrals, and re-engagement messages.
For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Payment terms are established at the time of service engagement. We accept payment methods as communicated at the time of agreement. Payment is due as specified in your service agreement. We reserve the right to require a deposit before commencing work.
To the fullest extent permitted by law, Johnathan Caris dba The Phone Guys shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from your use of our services shall not exceed the amount you paid us for the specific service giving rise to the claim.
In the event of a dispute, we encourage you to contact us first to resolve the matter informally. If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless otherwise required by applicable law.
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Johnathan Caris is registered, without regard to its conflict of law provisions.
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.
If you have questions about these Terms of Service, please contact us:
Johnathan Caris dba The Phone Guys
311 East Cypress Avenue, Redding, California 96002
+15304400701
[email protected]